|
|
|
|
| |
| |
| |
|
|
| Challenge |
Solution |
Benefit |
| Manage network and computer system anomalies in a timely manner. Also provide reports to support personnel to help with equipment mean-time-to-failure. |
Configured newly acquired Remedy HelpDesk system to function in the NewSouth environment alerting appropriate personnel of network and/or system anomalies. |
Support personnel was more efficient because they received notice of network and system anomalies and could search resolution of similar problems to quickly find solution. |
Company History NewSouth Communications is a privately held Integrated Communications Provider (ICP) serving business customers in Florida, South Carolina, Tennessee, North Carolina, Georgia, Alabama, Kentucky, Mississippi, and Louisiana. The company offers a comprehensive selection of data and telecommunications products in the BellSouth, Sprint, and Verizon service regions. The Company's communications network includes Cisco New World packet-based switches and Lucent Technologies, Inc. AnyMedia™ 5ESS-2000 switches. In addition, NewSouth Communications is a designated Cisco Powered Network™ . |
